Our technical services are delivered to your business in one of 3 ways depending upon your specific needs and budget. Ranging from the business basics all the way up to advanced enterprise-class services, we can provide you with a solution to meet any challenge. To help you determine which class of service you require, we will sit down with you to assess and measure three key areas: quality of service needed, down-time tolerance, and system and data protection requirements.
At the starter level, our Passive Services provide your business technical assistance on demand but only when we have availability. There is zero obligation at this level, but in turn, there is no guarantee your systems will be proactively monitored or maintained, or that we can provide critical assistance in emergency situations. Passive Services are generally reserved for very small operations of 1-4 computers with limited budgets.
Our Progressive Strategic Services Plan is a contractual subscription service that offers a fixed cost solution for networks hosted within your facility. The entire network is managed by us without any hidden surprise costs to you along the way. Some of the benefits include: unlimited remote and onsite support, guaranteed emergency response time, proactive network monitoring and maintenance, and a preferred technician.
Hosted Services is our premium service reserved for customers with mission-critical applications who want to also take advantage of a fixed cost environment. Your network is hosted in our enterprise-class high security data center for maximum protection, service and system availability.
